Eligibility for Returns

Products must be returned within 30 days of the delivery date.
Items must be unused, in their original packaging, and in resalable condition.
Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items

The following items are non-returnable:

Products marked as "Final Sale."
Custom or special-order items.
Used or installed products.
HVAC systems or parts damaged due to improper installation.

Return Process

To initiate a return, please follow these steps:

Contact Us:
Email info@otecomega.com to request a Return Authorization (RA) number.

Package the Item:

Securely repackage the product in its original packaging.
Include the RA number and proof of purchase in the package.
Ship the Item:

Send the item to the return address provided by our support team.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refund Policy

Refunds are issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Shipping charges are non-refundable, except for cases of defective or incorrect items.

Exchanges

Exchanges are only available for defective or damaged items.
To exchange a product, contact us to arrange a replacement.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery.
Provide photos of the damage/defect and your order details.
We will arrange a replacement, repair, or refund at no cost to you.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Email: info@otecomega.com
Phone: (888) 840 - 7550
Hours: Weekdays 09:00 AM - 06:00 PM