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1
General Information
- We ship HVAC products to United States, Canada,
Orders are processed Monday through Friday, excluding holidays.
All orders are subject to product availability. If an item is out of stock, we will notify you promptly.
2
Shipping Methods and Costs
- We offer the following shipping options:
Standard Shipping
Delivery Time: 5-7 business days.
Cost: FREE
3
Order Processing Time
- Orders are typically processed within 1-2 business days.
Orders placed after 2:00 PM EST will be processed the next business day.
4
Delivery Timeframes
- Delivery times may vary depending on the destination and chosen shipping method. Once your order is shipped, you will receive a tracking number via email to monitor its progress.
5
International Shipping
- International shipping is available for select countries.
Customs duties, taxes, and other fees may apply and are the responsibility of the customer.
6
Damaged or Lost Packages
- If your package is damaged during shipping, please contact us immediately at info@otecomega.com.
If your order is lost, we will work with the shipping carrier to resolve the issue promptly.
7
Returns and Exchanges
- Please refer to our Return Policy for information about returns, exchanges, and refunds.
8
Contact Us
- If you have any questions or concerns regarding this Shipping Policy, please contact us:
Email: info@otecomega.com
Phone: (888) 840 - 7550
Hours: Weekdays 09:00 AM - 06:00 PM
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